Refund policy

Return & Refund Policy

At U.S. Figure Skating, we want you to be satisfied with your purchase. Please review our return and refund policy below.

Return Window

You have 30 days from the date of delivery to initiate a return or report a damaged item. Requests made after 30 days cannot be accepted.

Full Refunds — Faulty or Damaged Items

Full refunds are provided only on items that arrive faulty, broken, or damaged. To request a full refund, email merch@usfigureskating.org with the subject line "Damaged Item Store." Please include your order number and a photo of the item so we can process your request quickly. Approved full refunds are issued to your original payment method within 5–10 business days.

Partial Refunds — Sizing or Change of Mind

If your item doesn't fit or isn't what you expected, email merch@usfigureskating.org to discuss a partial refund. Because these returns are not the result of a product defect, the refund will be issued for the purchase price less U.S. Figure Skating's fulfillment costs (shipping and production).

To be eligible, items must be unworn, unwashed, and returned with all original tags attached. Return shipping is the responsibility of the purchaser. Approved partial refunds are issued to your original payment method within 5–10 business days.

Personalized Items

Items with personalized embroidery are not eligible for partial refunds. Personalized items remain eligible for a full refund only if they arrive faulty, broken, or damaged, following the process above.

Return Shipping

For sizing or change-of-mind returns, return shipping costs are the responsibility of the purchaser. For faulty or damaged items, please wait for instructions from our team before returning the product.

Questions?